This month we share a noteworthy quote from renowned writer and management theorist, Mary Parker Follett: “Instead of condemning conflict, we should set it to work for us. Why not? The friction between the driving wheel of the locomotive and the track is necessary to haul the train. All polishing is done by friction. The music of the violin we get by friction… So in business too we have to know when to try to eliminate friction and when to capitalize on it.” This quote appears in a book we highly recommend, Discussing the Undiscussable, by William Noonan. Follett’s words, originally published in 1924, stand the test of time and capture a basic premise of our work at PMC.