Contrary to what many people believe, conflict is not inherently a bad thing that needs to be minimized or removed. Conflict, rather, can be a tremendous source of creativity and productive output, but it has to be managed well. Managing conflict productively requires know-how and skills that, for many leaders, are lacking or underdeveloped. Hence the 4-week digital course, Resolving and Transforming Workplace Conflict, offered this month by Olin Business School and taught by PMC’s Paul Paese. Through a mix of synchronous discussion and asynchronous learning activities, this course shows first hand that our outcomes in conflict situations depend critically on HOW we engage inevitable disagreements, both small and large. Participants in this course are given tools for resolving unproductive conflicts, while also learning how to transform day-to-day tensions and disagreements into productive action.
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